Privacy Policy
At jaya 9th, protecting your personal information is our highest priority. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
This privacy policy applies to all services and activities of the jaya 9th platform. By using our website, you are considered to have agreed to the terms of this policy. Our Terms and Conditions complement this policy and it is advisable to read both together.
Important: This platform is for persons aged 21 and above only.
1. Data Collection and Scope
jaya 9th collects the necessary personal information from users to operate its services properly. The purpose and type of data collection are described in detail below.
1.1 Information Collected at Registration
When you create an account at jaya 9th, we collect the following information:
- Full name (as per ID)
- Date of birth (for age verification)
- Mobile number
- Email address
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
1.2 Automatically Collected Information
Certain information is collected automatically while you use our platform:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Log of pages visited and features used
- Information obtained from cookies and similar tracking technologies
1.3 Identity Verification Information
To ensure secure transactions and maintain account security, jaya 9th may collect copies of relevant government-issued identification (such as a National ID card) to verify a user's identity. This process is essential for account security.
2. Purpose of Data Use
jaya 9th uses collected information only for specified and lawful purposes. This information is never sold to any third party for commercial purposes.
2.1 Service Operations
Information is used to manage your account, process deposits and withdrawals, handle bonus and promotion activities, and deliver jaya 9th's services smoothly overall.
2.2 Identity and Age Verification
Our platform is not for those under 21 years of age. Verifying the age of all users and confirming ownership of each account is part of our responsibility.
2.3 Fraud Prevention and Security
Collected information is analysed to detect suspicious activity, prevent account hacking, and protect users from financial fraud.
2.4 Customer Support
jaya 9th's 24/7 live chat and email support team verifies account-related information to resolve your issues quickly. For more details about how support is provided, you can read our FAQ.
2.5 Communication and Notifications
Your contact information is used to notify you by mobile or email about important matters relating to your account, transactions, bonuses, or security.
2.6 Service Improvement
Analytical data is used to review user experience and improve the platform's design, speed, and functionality.
3. Data Storage and Security
jaya 9th has put in place industry-standard technical and organisational measures to protect users' personal information.
3.1 Encryption Technology
All data exchanged between your device and our servers is secured through SSL (Secure Socket Layer) encryption. This technology ensures that your sensitive information, such as passwords and payment details, remains out of reach of third parties.
3.2 Server Security
Our data servers are operated in secure data centres with multiple layers of security to prevent unauthorised access. Regular security audits are conducted and any vulnerabilities are addressed promptly.
3.3 Access Control
Only staff members who need your personal information to perform their duties can access it. All staff are bound by strict confidentiality agreements.
3.4 Data Retention Period
Information is retained for as long as your account remains active and for as long as necessary to meet applicable legal obligations. Even after an account is closed, records of financial transactions may be kept in accordance with applicable regulations.
4. Sharing Data with Third Parties
jaya 9th never sells or rents user data. However, information may be shared with trusted third parties in a limited number of situations:
4.1 Payment Processing
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete deposits and withdrawals. These providers follow their own privacy policies and are committed to protecting your information.
4.2 Technology Service Providers
Specialist companies that assist with the technical operation of the platform receive access only to the limited information needed to complete their work, and they are bound by confidentiality agreements.
4.3 Legal Obligations
Necessary information may be provided to the relevant authorities pursuant to a court order, lawful investigation, or legal process. In such cases, we do not provide any information beyond what is legally required.
5. Cookie Policy
jaya 9th uses cookies and similar technologies to improve the user experience and to analyse site performance.
5.1 Essential Cookies
These cookies are essential for the basic functioning of the site. They maintain your login session, verify security, and store cart or preference data. Without these cookies, the site will not work properly.
5.2 Analytical Cookies
Analytical cookies are used to understand which parts of the site users visit most, where they spend more time, and which features are most effective.
5.3 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the site. Generally, this can be managed by going to the "Privacy" or "Cookies" option in your browser settings.
6. User Rights
As a user of jaya 9th, you have the following rights over your own information:
6.1 Right to Access Your Data
You may ask us at any time what information is stored about you. Most of your information can also be seen in the profile section after logging in to your account.
6.2 Right to Correct Your Data
If any information stored about you is incorrect or incomplete, you have the right to request a correction. Contact our support team to make a correction.
6.3 Right to Delete Your Data
In certain circumstances, particularly when the original purpose for storing the information has been fulfilled, you may request deletion of your data. However, certain information may need to be retained for a specified period due to legal obligations.
6.4 Right to Object to Data Processing
You have the right to object to marketing communications or certain types of data processing. Contact our support team to make such a request.
7. Protection of Minors
jaya 9th is strictly not for persons under 21 years of age. We do not knowingly collect information from any minor. Age is verified at registration and any account created by someone under 21 will be cancelled. To learn more about our responsible gambling policy, please read the Responsible Gaming page.
8. Third-Party Links and Services
Some games and services on the jaya 9th platform are provided through third-party providers (such as Evolution, Pragmatic Play Live, Spribe, and others). These providers may have their own privacy policies, and jaya 9th is not responsible for their data collection practices.
9. Policy Changes
jaya 9th reserves the right to revise this privacy policy at any time. If any significant change is made, users will be notified via their registered email or mobile, or through a notice on the site. Continued use of the site after a change will be considered as your agreement to the new policy. The date of the change will be noted in the "Last Updated" section at the top of the page.
10. Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact us. Our support team provides service in both Bengali and English, 24/7.
- Instant support via the site's live chat
- Email: [email protected]
You can also read the About Us page for general information about our platform.